FAQs

Frequently Asked Question

To create an account, click here and fill in all information asked about your company. Once everything has been filled in your click on “Submit”. We will contact you to verify your subscription. Afterwards you will have full access to our web shop.

You already have an account on https://www.diyar-group.com but you have forgotten your password? Click here to reset. Just fill in your email address and submit. A new password will be automatically generated.

In order to create another user you need to have an account. Go to “My account” and go to “Users”. Click on “Create user” fill in all the asked information and define the user rights for this specific user. Click on “Submit” to create this user.

To consult the prices of our articles you need to have an account. If you have one you just need to login to visualize the prices of the different products. You will find the price below the product together and if you’ve special bulk order requirements please email us at purchasing@diyar-group.com we will get back to you as shortly as 5 minutes.

To create an account, click here

To find a product you can:

Navigate via our product list and choose out of SKUs or search on the product code and/or key word by typing it in “Search” right above in your screen.

As soon as you have selected the items that you would like to order you can add them to your cart and validate your order.

Then you complete your order when you fill in the following details regarding the:

Delivery address

Shipment

Payment

If you have any question regarding your order or a product, do not hesitate to contact us by clicking here.

There is no minimum order quantity except if this is written on our website, you can order as low as 500pcs to bulk quantities.

However to profit from quantity discounts, you might want to order full cartons (same article, size and color) of the product. The quantity per carton is noted with the product information.

On https://www.diyar-group.com there is no minimum order amount required. However to profit from free deliveries the minimum order amount is €500 excl. VAT. If you order by by e-mail purchasing@diyar-group.com bulk deliveries will be charged custom taxes and import duties

Orders can be paid by:

Credit card

Bank transfer

For every complaint you can contact us by clicking here. Choose as subject:  complaints, remarks and/or suggestions.

We will do our best to treat your complaint as fast as we can.

To be able to start purchasing from us directly you must have an account with us. This is a very easy process and can be completed by contacting us on +44792355440. Please be advised that there is a eligibility criteria that your company must meet in order to be able to purchase products from us, contact us for further information.

To get to know us and our products better, click here to see a list of the upcoming events where we will be present. You can also inquire here an appointment with one of our account managers in Europe and UK.